FAQ

What types of products does Wosen offer?

Wosen specializes in high-quality equipment designed for commercial snow removal and construction. Our product range includes versatile snowplows and powerful hydraulic compactors, engineered for durability and efficiency in demanding environments.

How can I ensure the proper use of Wosen equipment?

To achieve optimal performance and safety, it is essential to follow the manufacturer's guidelines provided with each product. Regular maintenance and adherence to operational protocols are crucial for ensuring longevity and effectiveness during use.

What is the warranty policy for Wosen products?

Wosen products come with a warranty that covers manufacturing defects. Specific warranty details, including duration and coverage, can be found in the product documentation or by contacting our customer service team for further assistance.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at contact@wosen.shop or call us at +18647769641. Ensure that your item is in its original condition and packaging. We will provide you with the necessary instructions and a return shipping label if your request is approved.

What should I do if my product arrives damaged or incorrect?

In the event that your product arrives damaged or if you receive the wrong item, please inspect the order immediately and contact us as soon as possible. We will evaluate the issue and take appropriate action to resolve it.

What are the shipping options and costs for Wosen products?

Wosen offers free economy shipping on all orders. The estimated delivery time is between 3 to 7 business days, depending on your location. Please ensure that your shipping address is accurate to avoid any delivery issues.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

What should I do if I have not received my refund?

If you have not received your refund, please first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund, please reach out to us for further assistance.